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Click on any of the frequently asked questions to read its answer.
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Why don't I see the My Genealogy Toolbar on my browser?
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How can I move the My Genealogy Toolbar to a different location?
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Why don't I see the My Genealogy Toolbar listed in the Internet Explorer toolbars list?
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Does the My Genealogy Toolbar conflict with my browser or other add-ons?
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I installed the new version of Microsoft Iternet Explorer 6. Why doesn't the My Genealogy Toolbar icon appear on my browser?
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I'm trying to uninstall the My Genealogy Toolbar but keep getting an error message. What should I do?
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Do I need to pay for using the My Genealogy Toolbar?
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When will you have the My Genealogy Toolbar available for other platforms?
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Do you support MSN Explorer?
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How can I contact technical support?
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| How do I uninstall the My Genealogy Toolbar? |
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Why don't I see the My Genealogy Toolbar on my browser?
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If you have installed the My Genealogy Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the My Genealogy toolbar is no longer displayed, go to View > Toolbars and click on the My Genealogy option. If you don't see the My Genealogy toolbar listed, follow the instructions below.
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How can I move the My Genealogy Toolbar to a different location?
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Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
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You can change the location of the My Genealogy Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the My Genealogy icon by placing the My Genealogy Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
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Please note that, as with all of Internet Explorer's toolbars, you can only move the My Genealogy Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
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Why don't I see the My Genealogy Toolbar listed in the Internet Explorer toolbars list?
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Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The My Genealogy Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
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Does the My Genealogy Toolbar conflict with my browser or other add-ons?
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No, the My Genealogy Toolbar is designed to run without affecting any other system add-ons.
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I installed the new version of Internet Explorer (6.0).
Why doesn't the
My Genealogy icon appear on my browser?
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In Internet Explorer, go to View > Toolbars and check that the My Genealogy option is selected. If not, select it.
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I'm trying to uninstall the My Genealogy Toolbar but keep getting an error message. What should I do?
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Install the My Genealogy Toolbar again and then uninstall it.
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Do I need to pay for using the My Genealogy Toolbar?
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No, the My Genealogy Toolbar is free of charge.
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When will you have the My Genealogy Toolbar available for other platforms?
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We are currently looking into the feasibility of implementing the My Genealogy Toolbar for other platforms. Check our web site or forum for the latest updates.
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Do you support MSN Explorer?
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| At this time the My Genealogy Toolbar does not work with MSN Explorer.
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How can I contact technical support?
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If you are experiencing any problems or have a question about the My Genealogy Toolbar that is not covered in our online help then feel free to contact us.
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How do I uninstall the My Genealogy Toolbar?
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To uninstall the My Genealogy Toolbar from your Firefox browser do as follows:- Open Firefox and click on the "Tools" menu.
- Select "Extensions".
- Find My Genealogy in the list of installed extensions and click on it.
- Click on the "Uninstall" button.
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